We aim to ship your order within 1-2 days. We ship our products with the best quality and care. However, unforeseen circumstances can delay this process. Once you have received the track and trace, the responsibility lies with the postal services. We regret any kind of delay, but we ask for your patience.

We want to be transparent with all rates. As a result, we charge the normal rates that we pay when sending your parcel via a postal company. As a result, we do not have to enter any hidden costs per product.

You can return the products for no reason within 14 days of receipt. We would like to receive an email that you want to return the products. The packaging and shipping costs are at your expense. If the returns are received in undamaged and unopened form, the money will be returned within 5 working days.

• It is possible to pick up your order in Amsterdam or Drenthe (Zwiggelte). You can indicate this in the ordering process.
• You can also buy our products from our resellers. We try to provide our resellers with the best possible knowledge to be able to sell our products with good advice.

• If you would like to receive advice on one or more supplements, it is free of charge and we, or our resellers, can help you make the right choice.
• If you would like to receive medical advice and a treatment plan, you can make an appointment with our integrative veterinarian Stefan Veenstra. There are costs associated with this. This can be done by phone or on location in Amsterdam or in Zwiggelte. You can choose between a short advice and treatment plan for simple illnesses or symptoms. If you have an animal with complicated complaints such as chronic gastrointestinal problems, chronic skin complaints, immune-related complaints or cancer, we recommend that you book a consultation of 60 minutes. That’s enough time to go through the reports of veterinarians and specialists and make a diagnosis and treatment plan with you.
• When you make a free or paid consultation, you will be redirected to the website of Naturally Healthy Animals where veterinarian Stefan Veenstra works. Here you can also find more information about our working methods and specialisations. www.natuurlijkgezondedieren.nl