Send
- NGD Care tries to ship the order between 1 and 2 working days. The delivery period is not binding. Exceeding the delivery period does not put NGD Care in default as referred to in Article 83 of Book 6 of the Dutch Civil Code.
- NGD Care undertakes to the customer to pack the products properly and secure them in such a way that they reach their destination in good condition during normal transport.
- Once you have received the track and trace, the responsibility lies with the postal services. We regret any kind of delay, but we ask for your patience.
- Any visible defects must be communicated in writing to NGD Care immediately after discovery, but no later than 3 days after delivery, and non-visible defects immediately after discovery, but no later than 3 months after delivery.
- Depending on the dimensions and weight of the product, we use the standard rate of the postal services for the shipment of the order. This way, the rates remain transparent and you pay per order, rather than hidden costs per product.
- If, as a result of force majeure, NGD Care is unable to deliver (on time), NGD Care has the right to suspend the delivery or to refrain from delivery altogether.
Returns
- NGD Care is not obliged to take back the goods delivered to the customer.
- NGD Care can only take back unopened and undamaged goods.
- The customer has 14 days to return products. All additional costs, such as packaging and shipping, are for the customer. Your invoice will be credited within 5 working days of receipt of unopened and undamaged goods.
- Returns after 14 days will no longer be accepted by NGD Care.